QUICK LOOK
When I joined FedEx, the company’s once-innovative technology, the PowerPad, had to evolve to meet the changing workforce and their business needs.
On the Logistics Enhancing Operations product design team, LEO for short. LEO is the primary software FedEx Express uses for pickup and delivery operations.
DEEP DIVE
This came in as FedEx was working with a design firm that was figuring out FedEx’s business operations and how reliant couriers were on their primary PowerPad devices.
I was placed into the position of being the most exposed to the business and product owners while collaborating with this design firm to migrate these courier workflows to a new device.